Platform & Account Support
For transaction issues, settlement delays, API errors, or account enquiries, our support team is here to help you resolve issues quickly and securely.
What we support
Common issues our support team handles daily.
General Enquiries
Questions about our platform, services, pricing or onboarding.
Settlement Delays
Funding windows and payout timelines.
API & Integration
Webhook errors and authentication issues.
KYC & Account Access
Verification updates and access recovery.
Frequently Asked Questions
NGN payouts are typically instant. KES and TZS mobile money payouts are processed in real time via local rails.
Provide the transaction ID via the form above. Our team will investigate settlement status and revert.
Submit updated documents via your dashboard or contact support with the subject “KYC Update”.